Booking, Payment & Cancellation Policy

Booking and payment

We take a limited number of preservation bookings each month, so every piece gets the time it needs. When all slots are taken, you can join the waitlist for the next opening.

A $150 deposit reserves your spot and is applied to the price of your finished piece. The remaining balance is due within 5 days after we confirm that your flowers have arrived, because drying begins right away and we buy materials for your piece.

Preservation pieces start at $350, the price of our smallest standalone preservation piece. Small pieces, such as a ring holder, can be added to a preservation order.

When you inquire, tell us the date your flowers will arrive. Our inquiry form only accepts dates within our open booking windows. If your date falls in our closed season, the form will invite you to join the waitlist for our next opening. Each month has a limited number of spots, and we will confirm yours before you pay your deposit. You can change the date later, depending on availability (see Rescheduling).

Delivery estimates

Preservation is slow, careful work, so every delivery date is an estimate, not a guarantee.

• Flowers received between now and December 1, 2026: about 8 to 10 months. Our studio takes a break over the winter, so casting begins in June 2027.
• Flowers received from June 2027: about 6 to 8 months.

If anything changes, we will email you as soon as we know.

Cancellation and refunds

• Before we receive your flowers: your $150 deposit can be refunded within 48 hours of paying. After that it is not refundable, but you can use it as a credit for a new month within 12 months.
• After we receive your flowers: we begin drying right away, so we cannot offer refunds once your flowers have arrived or work has begun, and the balance is due as described above. If the balance is not paid within 10 days, we will pause work on your piece until it is.
• Completed pieces: each piece is custom made from your flowers, so completed pieces cannot be returned or refunded.

Rescheduling

Weddings and events move, and we understand. You can change your flower arrival date once, with at least 30 days' notice. Your payment will be held as a credit toward a new date within 12 months of your original date. The new month must have an open spot and fall in a period when we are accepting flowers. If your new date falls in our closed season, we can move you to the first available month after we reopen, or hold your payment as credit. Because our pricing and availability can change, a price difference may apply.

Flowers in poor condition, lost or damaged

Flowers travel to us at your own risk. We are not responsible for flowers that are lost, delayed, damaged, or spoiled before they reach us, so please ship with tracking and insurance. If your package is confirmed lost by the carrier (with proof tied to your tracking number), we will refund 50% of the amount you have paid.

When your flowers arrive, we photograph them and email you the photos right away. If some of them are in poor condition, you can choose:

1. Add matching flowers. We source the same flowers and charge you what we pay for them. Replacement flowers will not be identical to yours.
2. Preserve what arrives, as it is. Browned or bruised petals will show in the finished piece.

We cannot preserve flowers with heavy browning, mold, or rot. Flowers that arrive in poor condition are not eligible for a refund.

Shipping your finished piece

We will email you to confirm your address before we ship, and we will not ship until you reply. Every piece is packed with care and ships with tracking, insured up to $1,000.

If your piece is lost or damaged in transit, we will file a claim with the carrier and use the proceeds to remake your piece or refund your order, up to the insured value. Please contact us within 7 days of delivery with photos of the piece, the outer box, and the inside packaging, and keep all packaging until your claim is resolved.

Your finished piece is held until your balance is paid and your address is confirmed. If we do not hear from you within 60 days of completion, we will reach out again. Pieces unclaimed after 90 days may be subject to a storage fee.

Changes and add-ons

You can add pieces or choose a larger size before your design preview. Email us and we will update your order. Color correction is not available at this time.